Losing your NHIF number can be a hassle, especially if you need it urgently. However, there are various methods you can employ to retrieve your number promptly.
Recently, I found myself in a situation where I urgently needed my NHIF number after misplacing my NHIF card. I had to use the number for salary deductions, so I explored different avenues to obtain it. Among the methods I tried, two were particularly effective: contacting NHIF directly and sending a message to the provided number.
Here’s a step-by-step guide on how to retrieve your NHIF number:
- Send a message to acquire your NHIF number: Compose a message with the format: IDyour ID number (e.g., ID 12345678). Send this message to the shortcode 21101. Shortly after, you will receive a reply containing your NHIF membership number, the last payment month, and the name of your employer (if applicable).
- Call the NHIF toll-free number – NHIF Toll-Free Line 0800 720 601: Dial the NHIF toll-free number and request assistance in obtaining your NHIF membership number. The NHIF representatives will be happy to help. While speaking with them, you can also inquire about the nearest location for replacing your NHIF card if you have lost it. In my experience, when I needed my number urgently, the person I spoke to at NHIF was kind enough to provide it to me without extensive questioning. I simply provided my ID number.
- Connect through social media: If you haven’t succeeded with the aforementioned methods, you can try reaching out to NHIF on social media. The quickest way to get in touch with them is through Twitter. Their handle is NHIF Kenya, and this method has proven to be quite effective.
- Email communication: For those who prefer a more traditional approach and wish to maintain a professional tone, you can contact NHIF via email. Although I have not personally tried this method, it is worth mentioning that due to the high volume of emails they receive, there is a possibility of encountering delays or non-delivery. You can reach NHIF at email@example.com.
By following these steps, you should be able to retrieve your NHIF number even if you have lost it. Remember to have your identification details readily available for a smoother process.